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How lxgroupweb Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled under a clear set of rules we follow every time you access the lobby.

DANA, OVO, GoPay transaction data protectedAccount access secured with OTP verificationData requests handled via live supportCookies managed through your browser settingsRetention periods disclosed per data type

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PRIVACY CONTACT

Reach Us About Your Data

What This Privacy Policy Covers

lxgroupweb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your wallet transactions, and keep your session secure. This includes your name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. We

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do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is needed to complete your transaction and confirm your account wallet. We retain account data for as long as your account remains active and for a period
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after closure as required by applicable rules in eligible regions. Access to this platform and its data practices depends on local law and is available only where local law permits. If you are accessing from Tangerang or elsewhere in Indonesia, the same data handling rules apply
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to your account. You may request a copy of your stored data or ask us to delete it by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Payment Data Security

Transactions processed through DANA, OVO, or GoPay are handled over encrypted connections. We store only the reference ID and status — never your full wallet credentials or PIN.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can turn off non-essential cookies in your browser settings at any time.

Account Security and OTP

Every login triggers an OTP sent to your registered mobile number. This step confirms it is you accessing the account — not a third party — before the lobby loads.

Retention and Deletion

Active account data is kept while your account is open. After closure, we retain records only as long as applicable rules in eligible regions require, then delete them from our systems.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders in Indonesia about how their data is stored, who can see it, and how to make changes. If your question is not covered here, our live chat team can help directly.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log your login activity and device type to keep your account secure.

Yes. Contact our support team via live chat or email with your registered account details. We will compile and send your data within the timeframe stated in this policy.

Submit a deletion request through live chat or email. Once verified, we will remove your personal data from active systems, retaining only what applicable rules in eligible regions require us to keep.

We share only the minimum data needed with payment processors to complete your transaction. We do not sell your payment details or pass them to advertisers or unrelated third parties.

Session cookies keep you logged in; analytics cookies help us improve the lobby experience. You can disable non-essential cookies through your browser settings — this will not affect your account access.

After account closure, we retain records only for as long as required by applicable rules in eligible regions. Once that period ends, your personal data is deleted from our systems.

How lxgroupweb Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Payment Data Security

Cookie and Tracking Policy

Account Security and OTP

Retention and Deletion

Common Questions About Your Privacy Rights

01 What personal data does lxgroupweb collect when I open an account?

02 Can I request a copy of all the data you hold about me?

03 How do I ask lxgroupweb to delete my account data?

04 Does lxgroupweb share my DANA, OVO, or GoPay details with anyone?

05 How are cookies used on this site and can I turn them off?

06 How long does lxgroupweb keep my data after I close my account?

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