Reference

Understand Your Rights on lxgroupweb

Every account on lxgroupweb operates under a clear set of legal terms — covering how your data is handled, what governs your use of the lobby, and how to reach us when something needs resolving.

Account TermsData & PrivacyDANA · OVO · GoPayIndonesia EligibilityContact Rights
lxgroupweb Understand Your Rights on lxgroupweb
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Account security and data handling are not afterthoughts at lxgroupweb — they are built into how the platform runs. Your login is protected by OTP verification sent to your registered number; no session opens without it. We do not store your DANA, OVO, or GoPay credentials on our servers — payment authentication happens inside each e-wallet's own secure environment.

Data Handling

We collect only what is needed to run your account — registration details, transaction records, and session logs. We do not sell this data to third parties.

Cookie Policy

Cookies on lxgroupweb track session state and lobby preferences. You can review and adjust cookie settings from your account preferences page at any time.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of what we hold.

Request a Change

To update, correct, or request deletion of your personal data, contact support via email with your account ID. We process verified requests within the timeframe our policy states.

LEGAL CONTACT PATHS

Reach Us for Account or Legal Queries

If you have a question about how our terms apply to your account — a data request, a dispute, or a question about eligibility in your region — our support team handles legal queries through the channels below. Players in Depok and across Indonesia can reach us around the clock; we aim to respond to formal legal requests within a reasonable timeframe and will confirm receipt of your query.

Team online

Live Chat

Open the chat widget from any page in the lobby. For legal or account queries, select the 'Account & Legal' topic so your message reaches the right team.

Email Support

Send formal data requests or dispute notices to our support address. Include your account ID and the specific clause or policy area you are querying.

Account Help Centre

The Help Centre holds the current version of our terms, our privacy policy, and step-by-step guidance on submitting a data access or deletion request.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work in practice — from data access to account disputes.

Access depends on local law and the eligible regions we serve. If your location is not covered, you will see a notice when you try to open an account. We do not override local legal restrictions.

Send a data access request to our support email with your account ID. We will verify your identity and provide a summary of the data we hold within the timeframe stated in our privacy policy.

After closure, we retain transaction and identity records for the period required by applicable law, then delete them. You can request confirmation of deletion once that retention period has passed.

Our terms cover the platform side of every transaction. DANA and OVO each have their own service agreements that apply simultaneously. Both sets of terms govern your payment activity.

We notify active accounts before any update takes effect. The notification goes to your registered contact. Continuing to use the platform after the effective date means you accept the revised terms.

Open a dispute via our support email, referencing the specific clause you believe applies. Our team reviews formal disputes and responds with the relevant policy reasoning and next steps.